Refund policy

• Standard Returns: You have 30 days from the date of delivery to initiate a return.
• Early Returns: For a faster processing time, we encourage returns within 14 days of receipt.

• Condition: Items must be unworn, unwashed, and in their original condition.
• Tags & Packaging: All original tags must still be attached, and items should be in their original packaging.
• Proof of Purchase: A receipt or order number is required for all returns.

• Bodysuits, swimwear, and intimate apparel.
• Items marked as "Final Sale" or "Clearance."
• Custom-made or personalized clothing.
• Gift cards.

• Original Payment: Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds are processed back to your original payment method within 7–10 business days.
• Store Credit: If you prefer, we can issue store credit immediately upon approval, which is valid for 12 months.
• Shipping Fees: Original shipping charges are non-refundable.

• Size/Color: To ensure your preferred size doesn't sell out, we recommend placing a new order for the replacement item and returning the original for a refund.

• If your order arrives damaged or you receive the wrong item, please contact us at ninthcloudshop@gmail.com within 48 hours of delivery with photos of the issue. we will provide a prepaid return label and a full replacement or refund at no extra cost.

• Customer Responsibility: Customers are responsible for return shipping costs unless the item is faulty.
• Tracking: We highly recommend using a trackable shipping service, as Ninth Cloud is not responsible for items lost in transit.

Return rules summary

• Returns accepted for 30 days
• Customer provides return shipping
• 20% restocking fee
• No final sale items